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【倫敦琥珀監護人抗疫記】

時間:2020-03-30來源:琥珀教育編輯:Marketing



英國琥珀監護人一直以守護學生的安全為己任。在今年二月份,學校期中假開始前,當時新冠肺炎的疫情主要還在中國爆發,英國只有幾宗輸入個案。但我們已經關注英國可能存在疫情爆發的風險,以及對學生健康的影響,尤其是學生在期中假住留在寄宿家庭時可能外出到市中心購物,故向學生免費派發口罩,以及提醒相關的注意事項,照顧在英學生所需。

我們的服務是點對點的,確保學生安全回家。在英國疫情爆發後,入境政策隨情況作出不同改變,更有航班停飛。有一個急於安排孩子回家的家長訂好的直航取消,改買曼城到倫敦再轉飛曼谷到中國,孩子在倫敦轉機處,卻發現曼谷機場突然要旅客持有醫療中心發出的健康證明書(fit to fly)。而英航不給登機。距離起飛只有數小時。幸好琥珀監護人與學校有緊密聯繫,即使學校已經關門,我們請醫療中心人員安排與一名醫生做視頻諮詢。但學生對一些醫療單詞不了解,最後學生在機場用微信(Wechat)視頻,監護人在旁做翻譯,務求大家都清楚事情發生情況,最後醫生同意發出確認信,學生才能安全上機。醫生更說是第一次在視頻中做診斷。

同樣的情況發生在另一名在新加坡轉機的學生身上。學生買了兩張票,倫敦往新加坡,再由新加坡到香港。在疫情下,新加坡政府突然宣布學生出境要立即被送往隔離。但他相信監護人服務能夠得到幫助,第一時間用微信(Wechat)通知我們,然後我們與航空公司人員進行溝通,使得他能入境並成功取回行李。

保護學生安全是我們的首要工作。有家長擔心孩子回不了家,一看到機票就買。學生的基本保護物品都沒有。我們的監護人第一時間將需要的口罩及防護用品專程送到機場。在這段時間,倫敦琥珀的車就在各機場客運站來回,將防護用品,如口罩,消毒液,防護衣服,送到學生手中。

我們的監護人掌握英國的情況,因此能平復家長的擔憂。例如有一名家長聽到倫敦可能封城便非常慌張,擔心孩子不能按時到達機場,要求安排未成年孩子提前一天住酒店。這是非常危險的。經過監護人與家長溝通,並以谷歌地圖顯示指孩子的學校在英國的西面,到機場根本不會進入倫敦城的。她才放下心頭大石,依我們安排的計劃,孩子在乘坐飛機當天才乘出租車到機場。為了讓家長放心,監護人會將孩子送到機場,並交給她在機上需要的防護用品,如口罩、消毒液、保護衣服、眼鏡等。

由於英國疫情越來越嚴重,監護人早已為學生可能要提早離校做好住寄宿家庭的安排。倫敦琥珀的寄宿家庭分佈全英國,所以,在英國政府突然宣布要在20日關校後,我們也能第一時間,有序地安排所有學生離校,到寄宿家庭居住,讓家長有時間為孩子訂機票回國。

我們的監護人一邊要照顧好孩子,一邊要安撫擔憂的父母。我們會盡力把家長所關注的事情向學校轉達!

琥珀教育英國倫敦監護人中心:
電話:+44 20 7734 0274
電郵: marketing@amberedu.co.uk
營業時間: 上午9時半至下午6時半

We put safeguarding our students as our priority. As theair traffic between UK and China is very busy, we understood how serious theConvid-19's potential threat to our UK boarding students far beyond ourgovernment's understanding. For last February mid-term break(China had serious outbreak but theUK just had a few imported cases), our students left school and stayed with the hosts. Some of themwould go to the busy shopping centers, or even travelling to London. We sentfree masks to them, to raise their awareness, to alert them, and gave them theprotection they needs.

Our services will guarantee that all students would besafely back home.
Due to the high demand of the retuning HK flight, one student was unable to geta direct or multi trip flight, he booked two flights instead. In thissituation, he needs to leave Singapore border control and re-enter again.Unfortunately, when he arrived in Singapore, the government imposed a 14 daysquarantine policy for all foreigners. The student was unable to return home ifhe left the border control. If he stayed inside,he was unable to collect his luggage. Our UK staffs would be keepingcommunication with our students until they safely arrived home. When we got hismessage, our UK office staff spoke to the ground officer to explain hissituation. After the negotiations, the airline ground staff agreed to help thestudent to do inside check-in, and help him to collect his luggage.

All boarding schools going online learning because of the schools’closure was a challenge to our students. Our UK staffs kept on communicatingwith the school and the students so that the students could access to allon-line material and continued their studies.

We would try our best to look after each student. Onestudent parents booked a last minute flight for their child to return home.Obviously he did not have all the protection stuffs he needed. Our UK staff,therefore, met his taxi at a motorway services during his trip to Heathrowairport and gave him all the on flights protection stuff (mask, plasticgloves, antibiotics hand gel, etc.)

One terrifying mother asked us to book an airport hotel forher underage child to stay. She worried that London lockdown would stop herchild entering London, so she would be unable to get the flight. Our staff toldher that her child taxi did not need to enter London to the airport and showher the map. She changed her hotel booking plan.

琥珀簡介

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琥珀教育是一所專業海外升學中心,為超過110間英國著名大學的直接官方代表及與數百間英國中學合作,更逐步與美國、澳洲、紐西蘭、加拿大、瑞士等地眾多院校合作,為學生提供多元化的選擇,同時代辦簽證、住宿、轉科、轉校、代購機票及安排監護人等一站式升學服務。琥珀教育於尖沙咀、灣仔及旺角設立辦公室。
諮詢熱線     聯絡我們 連通未來
灣仔琥珀薈 2377 7888
香港尖沙咀 2377 7889
香港旺角 2377 7880
深圳 86-755-2518 1511
廣州 020-22379900
北京 010-65157895
武漢 027-59601122
大連 0411-82842288
長沙 +86-731-88641122
倫敦 +44 20 7734 0274